So this is actually a sequel to this blog! So make sure you read that one first if you haven’t already done so.
People who work in hotels can tell you a lot of stories so expect more of these blog posts!
When Your Coworker Just Disappears And You Get Swamped
When The Power Goes Out
When All Of Your Rooms Are Due Out And You’re Sold Out That Night
When A Guest Tells You You’re Not In NYC When Upset About The Parking Fee
When A Guest Threatens Your Trip Advisor Score
When You Find Out There Is A Local Guest Service Award Ceremony And You’ve Never Been Nominated In The Six Years You’ve Been In The Industry
When Someone You Know Won’t Book Rooms Asks For Your Sales Manager To Talk About Rates
When A Foreign Person Checks In
When A Hot Guest Hits On You
When A Not So Hot Guest Hits On You
When A Guest Gets Charged For Breaking A Rule That They Signed Saying They Wouldn’t Break At Check In But Doesn’t Want To Pay
When Guests Ask For A Pet Room Then Bring In Buckets Of Fish
When A Guest Doesn’t Want To Pay For Their Dog To Stay In The Hotel
When A Guest Has A Do Not Disturb On Their Door All Day Then Wants Their Room Serviced At 9 PM
When Your Hotel Is Oversold
When A Guest Breaks Something And Needs It Fixed Right Away And You’re The Only One There
When A Guest Lies About How Long They’ve Been Waiting
When A Guest Asks Where The Elevator Is And It’s Right Next To Them
When A Guests Card Declines
When A Guest Gets Mad You Don’t Have A Shuttle
And Wants You To Pay For Their Transportation
When Your Hotel Is Getting A Renovation!
When You’re Doing All The Check Ins and Answering All The Phone Calls And You’re Coworker Continues To Do Nothing
When Someone Lies About Their Stay On Trip Advisor
Reading Your Managers Response To Them
When There Isn’t Even Time In Your Shift To Go To The Bathroom
When A Guest Finally Pushes You Over Your Breaking Point
When Someone From Out Of Town Acts Like They Know Your City Better Than You Do
When A Guest Is Upset With You About The Weather
When People Get Upset You Don’t Have A Pool After They Show Up
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